Dear Valued Customer, Thank you for your feedback. We sincerely appreciate that you allowed us to promptly address the issue, and we're grateful for your acceptance of our compensation resolution. However, we fully recognize there is still significant room for improvement. At Cundao, we are committed to: • Continuously enhancing product quality • Implementing safer and more efficient shipping methods • Elevating our service standards to exceed expectations Your experience has fueled our determination to innovate. We welcome future opportunities to demonstrate our progress.